Return policy

We are very sorry to hear that you wish to return your order. Your opinion is essential to us, for this reason please share any feedback at

If you are not satisfied with your order you have 14 days from the delivery date to return it and get a refund. See below the terms and conditions that your return must meet to be accepted:

  1. Dress must be returned in its original condition, clean and unworn (be aware of traces of makeup and deodorant).
  2. Original tags and labels must be attached. Please note that items without these items will not be accepted.
  3. Orders must be returned in the original packaging.
  4. Returns must be shipped within 14 days from the date of order delivery. Please note that no returns will be accepted after this period.
  5. Orders must be returned using trackable shipments. If a different method is used, we will not be able to refund your order if it doesn't arrive at our address and we will not be responsible for any lost packages.

AIYA Dubai reserves the right to refuse returns that do not comply with our Return Policy. In that cases, the Customer must arrange for a pickup to collect the package from our warehouses within 14 days of our notice.

How do I create my return request?

Visit our Create Return page. Fill out the form with your details and according to your country of origin. Only item selected during the return process will be refunded.
Your request will be approved within 3 business days. As soon as you receive the confirmation e-mail, you can proceed with return shipment.

Are shipping costs refundable?

It is non-refundable. The shipping cost of the original shipment and the cost of return shipping will be deducted from the final refund.

If you need more information, please contact us at Our Customer Service is available to answer all your questions.